Terms & Conditions

These Terms & Conditions form an agreement between Golad Technologies Limited, a company incorporated in the Federal Republic of Nigeria ("Golad", "we", "us"), and any person or organisation that accesses the Golad Smart Health System ("GSHS", "the platform"), including this website.

Three categories of user are covered. Subscribing organisations are hospitals, clinics, laboratories and other healthcare providers that hold an active service agreement with Golad. Authorised users are individual members of staff to whom a subscribing organisation has issued an account. Public users are members of the public who use openly available features such as prescription verification, or patients using the GSHS patient portal.

Where a signed service agreement exists between Golad and a subscribing organisation, that agreement prevails over these terms to the extent of any conflict.

By accessing the platform you accept these terms. If you do not accept them, do not use the platform. Where you accept on behalf of an organisation, you confirm that you are authorised to bind that organisation.

We may amend these terms. Material changes will be notified to subscribing organisations in writing at least thirty (30) days before they take effect, and the revised date will be shown on this page. Continued use after the effective date constitutes acceptance.

Organisations cannot be created from this website or by any self-service route. Golad creates each organisation, its first branch and its first administrator account only after direct verification of the requesting facility. Any attempt to create, impersonate or register an organisation by other means is a breach of these terms and may constitute an offence under the Cybercrimes (Prohibition, Prevention, etc.) Act 2015.

Each authorised user must have their own account. Accounts must not be shared, transferred or used by anyone other than the named holder. Subscribing organisations are responsible for the acts and omissions of their authorised users.

You must keep your credentials confidential, use a strong and unique password, enable multi-factor authentication where offered, and notify us immediately of any suspected compromise. A subscribing organisation must deactivate accounts promptly when a staff member leaves or changes role; deactivation takes effect immediately across the platform.

You must not, and must not permit any other person to:

• access a patient record without a legitimate clinical, administrative or legal reason connected to that patient's care;
• use emergency ("break-glass") access other than in a genuine emergency where consent cannot be obtained — every such access is recorded and independently reviewed;
• attempt to guess, harvest or systematically test Global Patient IDs, health access codes or prescription verification codes;
• circumvent, disable or interfere with any security, audit, consent or rate-limiting control;
• extract, copy or reproduce patient data in bulk except as permitted by a written agreement or required by law;
• introduce malicious code, probe the platform for vulnerabilities without our prior written consent, or use the platform to send unlawful or unsolicited communications;
• use the platform in a manner that breaches the Nigeria Data Protection Act 2023, the National Health Act 2014, professional confidentiality obligations, or any other applicable law.

For records created within a subscribing organisation, that organisation is the data controller and Golad acts as data processor, processing personal data only on documented instructions and as described in our Privacy Policy.

A subscribing organisation is responsible for the accuracy, legality and clinical appropriateness of the data it enters, for obtaining any consent required for its own processing, and for responding to data subject requests relating to records it controls.

Cross-organisation disclosure only occurs where the patient has authorised it through a health access code or an approved consent request, or under the emergency access provisions, which return a restricted safety dataset and are subject to mandatory review.

GSHS is a record-keeping and workflow system. It is not a diagnostic device and does not practise medicine. Clinical decision support features — including allergy and interaction checks, reference ranges and abnormal-result flags — are aids only and do not replace professional judgement.

The treating clinician remains solely responsible for every clinical decision, including any decision to record an override of a safety check. Golad accepts no liability for clinical outcomes.

Prescription verification is provided free of charge to the public. A positive result confirms only that a prescription bearing that code was issued through GSHS, the issuing organisation, its current status and the date of issue. It is not confirmation of the patient's identity, of the medicine prescribed, or of the clinical appropriateness of the prescription.

A negative result means we could not match the code. It does not by itself establish that a document is fraudulent. Where authenticity is in doubt, contact the issuing organisation directly before dispensing.

We aim for high availability but do not warrant uninterrupted service. Planned maintenance will be notified in advance to subscribing organisations wherever practicable. Specific availability commitments, support hours and response targets, if any, are set out in the applicable service agreement.

We may add, modify or withdraw features. Where a change materially reduces functionality a subscribing organisation relies on, we will give reasonable prior notice.

Access to GSHS for a subscribing organisation is provided on a subscription. Each organisation is placed on a published plan — currently Clinic, Hospital, Hospital Group and Enterprise / Government — which sets the recurring fee and the number of branches and user accounts included. Plan details and prices are shown to the organisation's administrator on the "Our subscription" screen inside the platform and are set out in the applicable service agreement.

Fees are quoted in Nigerian Naira and are payable in advance for each billing period, monthly or yearly as selected. Payment is taken through our payment gateway by card, bank transfer or other methods it supports; we may also accept an offline bank transfer, which Golad records manually against the organisation's account. Fees are exclusive of VAT and any other applicable tax, which is added where chargeable.

Where use exceeds the branches or user accounts included in a plan, the organisation must move to a plan that covers its usage. Upgrades take effect immediately and are charged from the date of the upgrade.

If a payment is not received by the end of a billing period, the subscription moves to "past due" and the organisation's administrator is shown a warning inside the platform. If payment is still not received by the end of the grace period stated in the service agreement, the subscription is suspended and staff access to the platform is blocked until payment is made. Patients never lose access to their own records in the patient portal because of a subscription dispute between an organisation and Golad; patient access continues on a read-only basis.

An organisation may cancel at the end of its current billing period by written notice to billing@gshs.ng. Fees already paid are not refundable except where required by law. On cancellation the organisation may request an export of its data as described under Intellectual property below.

Public features, including prescription verification and the patient portal, are provided at no charge to the individual user.

Golad and its licensors own all intellectual property rights in the platform, including its software, design, documentation and trade marks. Subscribing organisations receive a non-exclusive, non-transferable right to use the platform during the term of their agreement.

Patient and organisational data entered into the platform remains the property of the relevant organisation or data subject. On termination, a subscribing organisation may request an export of its data in a structured, commonly used format within ninety (90) days.

We may suspend an organisation or an individual account immediately where we reasonably believe there is a risk to patient safety or data security, a material breach of these terms, or a legal requirement to do so. Suspension of an organisation blocks access for all of its users.

Either party may terminate in accordance with the service agreement. Audit records are retained after termination as described in the Privacy Policy, because they document access to patient data.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to that, Golad is not liable for indirect or consequential loss, loss of profit, loss of anticipated savings or loss of goodwill, and our total aggregate liability in any twelve-month period is limited to the fees paid by the subscribing organisation in that period. For public users who pay no fee, our aggregate liability is limited to fifty thousand Naira (₦50,000).

These terms are governed by the laws of the Federal Republic of Nigeria. The parties will first attempt to resolve any dispute in good faith. Failing resolution within thirty (30) days, the dispute will be referred to arbitration in Lagos under the Arbitration and Mediation Act 2023, before a single arbitrator, in the English language.

Questions about these terms should be sent to legal@gshs.ng, or by post to Golad Technologies Limited at the head office address published on this website.